Social Media Control Tools
Utilize the real benefits of social media whilst protecting against the risks. Ensure all outgoing messages meet regulatory, legal and corporate compliance before ever being made public.
Protection Against Social Media Abuse and Brand Damage
If someone complains, criticizes or attacks a company through social media, that criticism can quickly go viral before the company can be aware or respond to the feedback.
Automatically detect and capture inappropriate social media phrases and words, such as profanity, racism and sexist communication, protecting your corporate brand. The offending communication is automatically hidden from public view and can be placed in a controlled workflow for immediate review and response.
Ensure Social Media Compliance and Supervision
Companies run the risk of not meeting compliance regulations by allowing employees to respond to social media messages without any controls in place. Control and supervise outbound messages, checking and stopping breaches to FINRA, FSA, SEC, or NASD rules, and stops profanity, racist, sexist, and other inappropriate public facing communications.
All social media messages are archived for eDiscovery purposes, ensuring you meet legal, corporate and strict regulatory requirements.
Risk Analysis
Search and navigate the social media world seeking and finding conversations important to protecting your company’s brand and reputation and people while providing real-time support to your customers.
If your company is criticized or attacked through social media, this criticism can go viral before your company is even aware of the concern and goes into crisis management. Monitoring highlights social risks, enabling you to protect your company’s reputation.
24/7 automated social media monitoring, automatically redlining any negative mention of your company, immediately escalating any negative or concerning social media messages.
SMC4 Social Media Case Management and Workflow Control
One of the biggest challenges of social media is how to capture and control each separate social media communication, and ensure that each communication is quickly and accurately addressed.
Comprehensive advanced case management and workflow that controls the capture and automated management of the social media communication, linking all social media communications with the right people and business processes, such as insurance claims, order receipts and processing, customer complaint management, proof of delivery and other processes.
Checklist driven advanced case management and workflow to ensure work is progressed consistently, accurately and efficiently. This is coupled with strong business reporting capabilities, straight-through automation and location dependence to deliver real competitive advantage.
Search, Retrieval and Archival of Social Media Communication
Companies need complete control and visibility of social media content. It has become essential for companies to retain, control, and have ready all social media communication to comply with FINRA, FCA, SEC, and NASD e-Discovery regulations SEC (Rules 17a-3 and 17a-4), and NASD (Rule 3010) eDiscovery regulations.
Advanced search function enables the easy search and retrieval of any social media content, finding information based on criteria. For example, look up on specific dates, a keyword, specific person etc.
Archive social media messages into your existing document management repository, leveraging existing investments and achieving a 360 degree view of your corporate and client information.
Utilize the real benefits of social media whilst protecting against the risks. Ensure all outgoing messages meet regulatory, legal and corporate compliance before ever being made public.
Protection Against Social Media Abuse and Brand Damage
If someone complains, criticizes or attacks a company through social media, that criticism can quickly go viral before the company can be aware or respond to the feedback.
Automatically detect and capture inappropriate social media phrases and words, such as profanity, racism and sexist communication, protecting your corporate brand. The offending communication is automatically hidden from public view and can be placed in a controlled workflow for immediate review and response.
Ensure Social Media Compliance and Supervision
Companies run the risk of not meeting compliance regulations by allowing employees to respond to social media messages without any controls in place. Control and supervise outbound messages, checking and stopping breaches to FINRA, FSA, SEC, or NASD rules, and stops profanity, racist, sexist, and other inappropriate public facing communications.
All social media messages are archived for eDiscovery purposes, ensuring you meet legal, corporate and strict regulatory requirements.
Risk Analysis
Search and navigate the social media world seeking and finding conversations important to protecting your company’s brand and reputation and people while providing real-time support to your customers.
If your company is criticized or attacked through social media, this criticism can go viral before your company is even aware of the concern and goes into crisis management. Monitoring highlights social risks, enabling you to protect your company’s reputation.
24/7 automated social media monitoring, automatically redlining any negative mention of your company, immediately escalating any negative or concerning social media messages.
SMC4 Social Media Case Management and Workflow Control
One of the biggest challenges of social media is how to capture and control each separate social media communication, and ensure that each communication is quickly and accurately addressed.
Comprehensive advanced case management and workflow that controls the capture and automated management of the social media communication, linking all social media communications with the right people and business processes, such as insurance claims, order receipts and processing, customer complaint management, proof of delivery and other processes.
Checklist driven advanced case management and workflow to ensure work is progressed consistently, accurately and efficiently. This is coupled with strong business reporting capabilities, straight-through automation and location dependence to deliver real competitive advantage.
Search, Retrieval and Archival of Social Media Communication
Companies need complete control and visibility of social media content. It has become essential for companies to retain, control, and have ready all social media communication to comply with FINRA, FCA, SEC, and NASD e-Discovery regulations SEC (Rules 17a-3 and 17a-4), and NASD (Rule 3010) eDiscovery regulations.
Advanced search function enables the easy search and retrieval of any social media content, finding information based on criteria. For example, look up on specific dates, a keyword, specific person etc.
Archive social media messages into your existing document management repository, leveraging existing investments and achieving a 360 degree view of your corporate and client information.
