Social Media Control Tools
SMC4 enables companies to utilize the real time benefits of social media whilst protecting against the risks. Pre-built dictionaries ensure all outgoing messages meet regulatory, legal and corporate compliance before ever being made public. SMC4 is a compliant end to end digital media solution.
Protection Against Social Media Abuse and Brand Damage
If someone complains, criticizes or attacks a company through social media, that criticism can quickly go viral before the company can be aware or respond to the feedback.
SMC4 automatically detects and captures inappropriate social media phrases and words, such as profanity, racism and sexist communication, protecting your corporate brand. The offending communication is automatically hidden from public view and can be placed in a controlled workflow for immediate review and response.
Ensure Social Media Compliance and Supervision
Companies run the risk of not meeting compliance regulations by allowing employees to respond to social media messages without any controls in place. SMC4 controls and supervises outbound messages, checking and stopping breaches to FINRA, FSA, SEC, or NASD rules, and stops profanity, racist, sexist, and other inappropriate public facing communications.
SMC4 offers pre-approved and compliant responses and automatically detects high risk keywords within the message. Any inappropriate message will be automatically routed to a supervisor for approval before going back to the customer, thus ensuring that all communications are clear, fair and not-misleading. All social media messages are archived for eDiscovery purposes, ensuring you meet legal, corporate and strict regulatory requirements.
SMC4 Risk Analysis
SMC4 searches and navigates the social media world seeking and finding conversations important to protecting your company’s brand and reputation and people while providing real-time support to your customers.
If your company is criticized or attacked through social media, this criticism can go viral before your company is even aware of the concern and goes into crisis management. SMC4 social media monitoring highlights social risks, enabling you to protect your company’s reputation.
SMC4 provides 24/7 automated social media monitoring, automatically redlining any negative mention of your company, immediately escalating any negative or concerning social media messages.
SMC4 social media observing reviews communications from Facebook, Twitter, LinkedIn, Google+ and many blogs, forums and sites, enables real time management and response of negative social communications, protecting your company’s brand and reputation.
SMC4 Social Media Case Management and Workflow Control
One of the biggest challenges of social media is how to capture and control each separate social media communication, and ensure that each communication is quickly and accurately addressed.
SMC4 provides comprehensive advanced case management and workflow that controls the capture and automated management of the social media communication, linking all social media communications with the right people and business processes, such as insurance claims, order receipts and processing, customer complaint management, proof of delivery and other processes.
SMC4 uses checklist driven advanced case management and workflow to ensure work is progressed consistently, accurately and efficiently. This is coupled with strong business reporting capabilities, straight-through automation and location dependence to deliver real competitive advantage.
Companies use SMC4 to help them:
Search, Retrieval and Archival of Social Media Communication
Companies need complete control and visibility of social media content. It has become essential for companies to retain, control, and have ready all social media communication to comply with FINRA, FCA, SEC, and NASD e-Discovery regulations SEC (Rules 17a-3 and 17a-4), and NASD (Rule 3010) eDiscovery regulations.
The SMC4 advanced search function enables the easy search and retrieval of any social media content, finding information based on criteria. For example, look up on specific dates, a keyword, specific person etc.
SMC4 Archive Repository is the first software application that enables you to archive social media messages into your existing document management repository, leveraging existing investments and achieving a 360 degree view of your corporate and client information.
SMC4 enables users to capture, classify and archive social media messages into any Content Management system, such as IBM FileNet, CMOD, Microsoft SharePoint and OpenText, through our open standard API, providing a central long term archive for e-Discovery and Legal compliance to search and access.
SMC4 enables companies to utilize the real time benefits of social media whilst protecting against the risks. Pre-built dictionaries ensure all outgoing messages meet regulatory, legal and corporate compliance before ever being made public. SMC4 is a compliant end to end digital media solution.
Protection Against Social Media Abuse and Brand Damage
If someone complains, criticizes or attacks a company through social media, that criticism can quickly go viral before the company can be aware or respond to the feedback.
SMC4 automatically detects and captures inappropriate social media phrases and words, such as profanity, racism and sexist communication, protecting your corporate brand. The offending communication is automatically hidden from public view and can be placed in a controlled workflow for immediate review and response.
Ensure Social Media Compliance and Supervision
Companies run the risk of not meeting compliance regulations by allowing employees to respond to social media messages without any controls in place. SMC4 controls and supervises outbound messages, checking and stopping breaches to FINRA, FSA, SEC, or NASD rules, and stops profanity, racist, sexist, and other inappropriate public facing communications.
SMC4 offers pre-approved and compliant responses and automatically detects high risk keywords within the message. Any inappropriate message will be automatically routed to a supervisor for approval before going back to the customer, thus ensuring that all communications are clear, fair and not-misleading. All social media messages are archived for eDiscovery purposes, ensuring you meet legal, corporate and strict regulatory requirements.
SMC4 Risk Analysis
SMC4 searches and navigates the social media world seeking and finding conversations important to protecting your company’s brand and reputation and people while providing real-time support to your customers.
If your company is criticized or attacked through social media, this criticism can go viral before your company is even aware of the concern and goes into crisis management. SMC4 social media monitoring highlights social risks, enabling you to protect your company’s reputation.
SMC4 provides 24/7 automated social media monitoring, automatically redlining any negative mention of your company, immediately escalating any negative or concerning social media messages.
SMC4 social media observing reviews communications from Facebook, Twitter, LinkedIn, Google+ and many blogs, forums and sites, enables real time management and response of negative social communications, protecting your company’s brand and reputation.
SMC4 Social Media Case Management and Workflow Control
One of the biggest challenges of social media is how to capture and control each separate social media communication, and ensure that each communication is quickly and accurately addressed.
SMC4 provides comprehensive advanced case management and workflow that controls the capture and automated management of the social media communication, linking all social media communications with the right people and business processes, such as insurance claims, order receipts and processing, customer complaint management, proof of delivery and other processes.
SMC4 uses checklist driven advanced case management and workflow to ensure work is progressed consistently, accurately and efficiently. This is coupled with strong business reporting capabilities, straight-through automation and location dependence to deliver real competitive advantage.
Companies use SMC4 to help them:
- Drive productivity & improve organizational efficiency
- Lower operating costs
- Improve quality of service & increase speed of response
- Maintain tight regulatory compliance
- Increase customer satisfaction
- Deliver a platform for continuous process improvement
Search, Retrieval and Archival of Social Media Communication
Companies need complete control and visibility of social media content. It has become essential for companies to retain, control, and have ready all social media communication to comply with FINRA, FCA, SEC, and NASD e-Discovery regulations SEC (Rules 17a-3 and 17a-4), and NASD (Rule 3010) eDiscovery regulations.
The SMC4 advanced search function enables the easy search and retrieval of any social media content, finding information based on criteria. For example, look up on specific dates, a keyword, specific person etc.
SMC4 Archive Repository is the first software application that enables you to archive social media messages into your existing document management repository, leveraging existing investments and achieving a 360 degree view of your corporate and client information.
SMC4 enables users to capture, classify and archive social media messages into any Content Management system, such as IBM FileNet, CMOD, Microsoft SharePoint and OpenText, through our open standard API, providing a central long term archive for e-Discovery and Legal compliance to search and access.
